A field service organization that uses multiple tools and systems runs the risk of lower first-time fix rates, inconsistent data, and wasted time. Meanwhile, a centralized system enables greater focus and productivity. Gomocha facilitates a clear picture of your operations while driving down costs. More tools may seem, at first, like more power at… Read more »
Disjointed systems are outdated, slowing manufacturers down. Connected systems are necessary to stay on top of a competitive market. Whether it’s by facilitating real-time visibility, proactive decision-making, continuous improvement, or effortless compliance, Gomocha offers innovative features to help your manufacturing company run smoothly. Stitched-together systems weigh down manufacturers, creating bottlenecks that ripple across teams…. Read more »
New ESG reporting expectations mean organizations need smarter tools that help them stay current with evolving rules and reduce the need for additional technician work. Digital workflows, mobile apps, and real-time dashboards give your company a leg up. Gomocha’s built-in features help you meet compliance requirements and empower your technicians. Manufacturers are struggling with… Read more »
Organizations can alleviate a technician shortage by adopting smarter tools that open techs’ schedules and optimize and standardize work across teams. Gomocha’s innovative features help your company overcome a labor shortage and do more with the people you have. The field service platform equips your technicians with the resources to transform them into empowered,… Read more »
Aligning service and finance is crucial for field service organizations that are looking to stay ahead of the competition. By connecting your company’s ERP and financial frameworks, you can avoid siloed data, gain real-time visibility into service costs and performance metrics, and automate manual tasks. This alignment drives informed decision-making, accurate financial reporting, and… Read more »
Manufacturers can cut waste and grow their organizations by eliminating outdated, paper-based processes and developing efficient digital workflows. These automated processes ensure standardized, compliant operations that eliminate lost paperwork, reduce quote approval time, and establish an audit trail for customer decisions. Gomocha equips your company with the resources to develop optimized digital workflows. Whether… Read more »
Every plant leader wants fewer breakdowns, but most predictive maintenance setups are overbuilt or underused. Manufacturers are done reacting, and they’re building maintenance programs that actually work. Here’s how they’re developing efficient, proactive predictive maintenance programs: Understanding Their Business Goals Rather than merely latching onto the latest technology, successful organizations ask whether it makes sense… Read more »
You can’t improve what you can’t see. In today’s competitive manufacturing environment, using outdated approaches is no longer feasible. Manufacturers have increasingly shifted from reactive, expensive repairs to data-driven, proactive service management. This change requires overcoming chaotic data to enable smarter, more informed business choices. Here’s how top manufacturers make service decisions based on real… Read more »
When bottled up, institutional expertise loses its purpose and fails to make a lasting impact. How can manufacturers ensure that essential information seamlessly flows across an organization? Experienced technicians hold a wealth of invaluable knowledge, but this expertise is often at risk of being lost when they retire. Manufacturers today must embed expert knowledge into… Read more »
Going green isn’t an alternative concept for field operations today — sustainability goals are integral for manufacturers to stay ahead of the competition. Manufacturers face growing pressure from regulators, investors, and customers to reduce carbon emissions, improve energy efficiency, and adopt more sustainable practices. Manufacturing companies increasingly must comply with ever-evolving environmental sustainability goals. Environmentally… Read more »
A first-time fix rate (FTFR) is a key performance indicator that reflects how often a service technician successfully fixes an issue the first time. This percentage is critical to a company’s success and significantly impacts efficiency and customer satisfaction. FTFR Ensures Efficiency Tracking FTFR provides visibility into operational effectiveness and helps identify areas for improvement…. Read more »
A significant skills gap in the manufacturing industry has worsened due to triple factors: the 2020 pandemic, the rapid pace of technological innovation, and an aging, retiring workforce. Fewer new workers are entering the field with the necessary expertise to replace experienced technicians. Manufacturers today must find ways to bridge the skills gap. Below, we… Read more »