With features built only for back offices, poor mobile experiences, and more, ERP platforms aren’t optimized for field service. Your organization can significantly benefit from seamless, customizable capabilities, such as real-time field data and oversight, expanded field service intelligence, and automated workflow updates. Gomocha offers your company greater power and flexibility.
Enterprise resource planning (ERP) platforms can be robust and comprehensive, but ERP-only field service isn’t an optimal fit for your organization.
ERP-only field service can slow your company down. Here are several reasons your organization should avoid implementing ERP-only solutions:
Back-Office Design
ERP-only platforms are intended for back offices, not the field. ERP systems are ideal for tracking transactions, enforcing controls, and standardizing processes.
Meanwhile, field service requires speed and flexibility, offline access, real-time decision-making, and technician-friendly workflows.
Poor Mobile Experience
Field service management (FSM) platforms should be optimized for mobile, especially given the nature of remote, off-site tasks. ERP mobile platforms are typically clunky and slow to load. They’re often unusable under time pressure or low connectivity. ERP mobile systems may lead to longer job times, greater technician frustration, increased data errors, and lower first-time-fix rates. Overall service quality suffers.
Lack of Real-Time Visibility
ERP-only platforms typically process data in batches rather than in real-time. Real-time data is essential to optimal fieldwork, and without it, your company ends up reacting rather than preventing problems. Dispatchers don’t see live job statuses, managers can’t spot issues early, and customers wait longer for updates.
Workflow Bottlenecks
Your organization will likely have to jump through hoops to make ERP-only platforms work for your field service systems and operations. Attempting to implement these systems can cause your teams to develop over-customized modules, build brittle workflows, or depend on IT for even the most minor changes. You’re limited in your ability to adapt to new service models, assets, or customer expectations.
Spotty Field Data
Prerequisites for effective ERP include stable connectivity, flawless data entry, and structured processes. This contradicts field service reality, which often involves spotty networks, unplanned work, and environmental constraints.
Gomocha’s field-first FSM platform keeps your organization connected for all your evolving field service needs.
Manage Real-Time Field Data
Real-time data management in Gomocha’s mobile app enables your technicians to access current asset data updates and information. Don’t waste time and frustrate techs with outdated asset details. Mobile access to real-time data helps your technicians complete jobs efficiently and deliver higher-quality service.
Support Real-Time Task Oversight
Gomocha’s Planboard provides a centralized view of tasks and workflows for your business, magnifying project visibility and resource management. Detailed features include work by location, estimated travel times, field team management, document overview, and route plans. With this clear oversight, bottlenecks are obvious before they become significant delays.
Expand Field Service Intelligence
Gomocha’s Data Lake aggregates all field service data into a unified repository for advanced analytics and machine learning. While siloed data limits insights, this feature turns your entire service history into strategic intelligence, powering sharper decisions across your organization.
Automate Workflow Updates
Gomocha’s Flow Transition Manager automatically updates workflows based on predefined criteria and business rules, without manual intervention. This capability enables your company to keep up with changing field service needs. Automated updates ensure processes stay current and effective.
While ERP-only platforms are popular and serve multiple purposes, they are not the optimal choice for field service operations. Your organization can avoid clunky systems, a poor mobile experience, a lack of real-time visibility, and other challenges with Gomocha. The field service platform is not only guaranteed to work with your ERP, but it’s also today’s nimble, connected solution.
Don’t slow your business with ERP-only field service. Start your Efficiency Assessment.