Today’s organizations face the challenge of managing fluctuating demand during the transition period to low-carbon energy. Utility companies may find aligning supply with demand difficult due to the variable nature of renewable energy, but it is not impossible. Advanced forecasting, energy storage solutions, and grid modernization can all help minimize the impact of fluctuations in… Read more »
Distribution networks are growing while the renewed infrastructure is becoming increasingly complex. As a result, utilities must prioritize scaling their companies by focusing on high-quality customer service, efficient workflows, and cost-effective operations. An innovative field service management (FSM) platform enables utilities to streamline their processes and achieve these goals. We explore how FSM technology is… Read more »
Simply capturing and organizing data isn’t enough for organizations to make the most out of their data. For their environmental, social, and governance (ESG) reporting, organizations must have access to field service metrics data for insights into: Tracking and reporting these metrics in ESG helps companies demonstrate their progress toward environmental sustainability and aligns with… Read more »
Monitoring, maintenance, and incident response times can vary significantly from site to site for organizations with electrical networks that cover vast geographical areas — whether rural or urban. Organizations must meet modern consumers’ expectations for a reliable and resilient electricity supply, which means refreshing an aging electrical infrastructure. This expectation has become even more challenging… Read more »
As utility companies work to improve their service delivery, automation is becoming a crucial component of technology that helps them provide higher-quality service. Customer demands rapidly evolve, and automation tools enable utilities to exceed their growing needs. Automation facilitates streamlined, efficient utility operations that support a servitization business model and elevate customer satisfaction. We examine… Read more »
The majority of field service organizations are moving toward digitalization. Mobile apps are at the forefront of this transition, helping companies significantly streamline operations. With apps, your technicians can access a wealth of essential information and tools on their mobile phones. Apps provide techs with the resources to boost efficiency, interact with customers, and excel… Read more »
As your utility company grows and expands, finding ways to streamline your operations is imperative. Technology is critical to facilitating seamless field service processes, helping utilities elevate efficiency and fulfill customers’ ever-evolving needs and expectations. By leveraging the right technology, your utility company can quickly and proactively address issues, enhance customer satisfaction, and maintain a… Read more »
Safety and compliance is a crucial priority for utilities. These businesses must comply with strict regulations because of the risks associated with supplying critical resources to customers. Upholding safety protects the public and workforce and decreases the possibility of infrastructure damage and environmental impact. Further, adhering to compliance regulations minimizes legal liabilities and improves your… Read more »
Technology has become a significant game-changer as utility companies work to meet clients’ growing demands and enhance customer satisfaction. Businesses have adopted various connected technologies to streamline operations and better serve their clients. Emerging Trends and Technologies Shaping Field Service Management in the Utilities Sector Several technological trends in the utility sector have paved the… Read more »
High-quality field service management is imperative for companies in the utilities sector. The utilities industry typically scores lower for customer satisfaction than other industries like retailers and banks. Traditionally, some utility companies haven’t prioritized exceptional customer service and focused on the job task. However, this severely impacts the company’s bottom line, so it’s in their… Read more »