As organizations in field service work to improve their service delivery and grow, one of the most important aspects of expanding your company and staying competitive is ensuring you thoroughly train your technicians. They are essentially the face of your organization, interacting with customers regularly and serving as ambassadors of your brand’s commitment to high-quality… Read more »
Efficient route planning is crucial for the success of the field service industry. It helps maximize productivity, reduce costs, and enhance customer satisfaction. This guide will outline the steps to optimizing route planning for your field service operations. Gather Relevant Data Invest in Route Planning Software Prioritize and Group Stops Consider Time Windows Optimize for… Read more »
Field service technicians play a crucial role in maintaining and optimizing various industries. Whether in energy, manufacturing, or telecommunications, these professionals ensure that equipment and systems are running smoothly. Here are ten essential goals that every field service technician should strive to achieve: Field service technicians are the backbone of the field service industry. By… Read more »
Subcontracting is an excellent way for field service organizations to grow quickly while maintaining top-notch services for customers. Many subcontractors are highly skilled in various areas, so they help your company complete projects that lead to satisfied customers. Below, Bastiaan Pierhagen, Gomocha’s Global Onboarding Manager, shares the benefits of hiring subcontractors for your organization and… Read more »
Your field service technicians are your customers’ main points of contact, working closely with them and their equipment. Technicians are best positioned to upsell customers with solutions and products to solve their pain points. That’s why your technicians make excellent brand ambassadors for your organization. A brand ambassador advocates for your field service company by… Read more »
Your employees are the backbone of your field service organization. Keeping the employee experience top of mind is crucial for managers. Equip your field service staff members with the resources to do their jobs well and maintain a good work-life balance to foster a positive experience for your team. Take the time to build a… Read more »
Fostering an engaged, community-oriented field service workforce should be a top priority for field service organizations. A highly motivated team is more productive, less prone to mistakes, and more collaborative. Technological advancements help field service organizations cultivate engaged workers by enabling better communication and collaboration among team members. Below we detail some practices field service… Read more »
Are you finding improving your field service technician’s engagement challenging while cultivating a positive workplace culture? The answer lies in having the right tools at hand. Improving technician and customer satisfaction at the same time helps increase aftermarket profitability. In addition, keeping employees engaged can be difficult during trends like the Great Resignation, where employees… Read more »
To be successful in field service, you must know how to navigate different types of obstacles. Read on to discover more about these three pillars of workplace safety.
How can you improve the happiness of your field technicians? Read more on the Gomocha blog.
Outsourcing work doesn’t mean you outsource management of the work, too.
How to get your field service crews more customer-focused.