Solid field service management (FSM) software will set your business up for long-term, big-picture success. More is possible through a central, organized, advanced system. It’s crucial to know what you’re paying for. Here are some topical areas with questions for you to address when choosing an FSM software for your company: Core Collaborative Features Collaborative… Read more »
A field services contract is more than just a formality. It’s a strategic tool that protects your business and sets it up for success, defining the value, scope, and standards of your service. A strong field service contract is well-defined, determining financial value and cost control, reducing legal and financial risk, and clarifying deliverables and… Read more »
How do you differentiate your company in a crowded field? Service differentiation in field service can manifest as greater speed, accuracy, and precision. It can entail seamless customer communication, smart scheduling, self-service, and advanced diagnostics. Digitization and deep understanding of your clients’ needs are a common thread. “One of the things that has become our… Read more »
Gomocha is pleased to introduce our most recent release, 5.2.3. This platform update provides our clients with enhanced capabilities to streamline their processes more effectively and cultivate satisfied customers. Quoting has never been easier or more efficient in field services with Gomocha. The 5.2.3 release provides enhanced features that are a game-changer for companies’ quoting… Read more »
Field-based quoting sets the foundation for satisfaction, efficiency, and profitability for your company. It builds trust and confidence with customers who appreciate upfront transparency before the work begins. It speeds up job approvals and work completion, as field technicians can present estimates on the spot and start work instantly. It improves accuracy, supports compliance and… Read more »
Implementing personalization throughout field service operations enables organizations to provide higher quality service, acquire new customers, and foster client retention. According to Accenture, 91% of consumers say they are likelier to stay with brands that personalize their experiences. A McKinsey & Company survey found that using personalization strategies can increase revenue by up to 15%…. Read more »