Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the benefits and challenges to the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, discuss the challenges and benefits of the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the emergence… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the challenges and benefits of the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the benefits and challenges to the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the autonomy of field technicians in the field. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the emergence of next-generation field service… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the benefits and challenges to both centralization and decentralization approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
Leveraging modern field service management tools is one of the best ways for organizations to centralize decentralization, balancing efficient, standardized processes with local expertise, adaptability, and resilience. FSM tools, such as the Gomocha Field Service Platform, serve as a central location for the communication and real-time insights that drive decisions to propel business forward. Below,… Read more »
In the ever-evolving field service environment, knowledge management is the bridge that connects centralization and decentralization approaches. Companies must leverage modern knowledge management technology to align global strategies and localized execution. Knowledge management platforms establish a high-quality information exchange, collaboration, and decision-making network that extends beyond geographical boundaries and equips local teams to excel. This… Read more »
Finding harmony between the centralized and decentralized approaches is challenging but critical in today’s ever-evolving field service landscape. There are benefits to both the efficient, global-focused strategies that make up centralization and the local, resilient, and adaptable elements of decentralization. While field service organizations have traditionally prioritized a centralized service strategy, the shifting field service… Read more »
As field service organizations work to manage the ever-growing demands of the industry, they are focusing on balancing centralized and decentralized service approaches. Centralization emphasizes efficient, standardized processes and using consolidated resources. Decentralization, on the other hand, is rooted in local expertise, adaptability, and resilience. Before the COVID-19 pandemic, many field service companies leaned heavily… Read more »
Centralization and decentralization are key approaches to high-quality service in field service management. Centralization focuses on following efficient, standardized processes and utilizing consolidated resources, while decentralization offers local expertise, adaptability, and resilience. The COVID-19 pandemic caused several disruptions, such as shutdowns that prevented teams from visiting customer sites and supply chain issues that resulted in… Read more »