Utilization doesn’t reflect industrial manufacturing’s workflow. The reality of industrial manufacturing environments includes emergency jobs, travel and prep, and asset failure. Gomocha reflects the realities of industrial manufacturing with comprehensive features, such as optimized service routes, customer self-service scheduling, systems that speak the same language, and more.
Utilization measures busyness, not flow. With robust schedules, optimized labor, and technician productivity, everything within your organization may look healthy on paper. However, while utilization looks fine, issues persist, including late jobs and growing backlogs.
Here’s a look at what’s really happening in industrial manufacturing:
Emergency Jobs Disrupt Plans
You can fully utilize your team and still be constantly reprioritizing. When a critical line goes down, you bump planned maintenance, reassign crews, expedite parts, and reshuffle travel and staging. While utilization stays high, workflow collapses.
Utilization Ignores Travel and Prep
Utilization doesn’t fully capture the breakdown of labor and any friction. A schedule may reflect four hours for a task, but your technicians may spend 50 minutes walking, 25 minutes staging, 20 minutes waiting, and 15 minutes clarifying scope, for example. Real facilities vary in safety protocols, staging parts and tools, and spreading assets across large footprints.
High Utilization Increases Fragility
Flow requires capacity and margin, but when your teams operate at nearly 100% utilization, issues arise. You lack a buffer for breakdowns, small delays surge, your team defers preventive work, and the stress increases errors.
Assets Don’t Fail on Schedule
Industrial manufacturing reality isn’t predictable, yet maintenance plans often assume it is. The reality is that failures cluster, weather interferes, operators report issues late, and spare parts don’t arrive on time. A plant can run late even when a metric still looks good when your organization uses labor under the flawed assumption of predictability.
Gomocha allows your company to take ownership of comprehensive scheduling and planning, workflow control, and performance visibility.
Navigate at the Speed of Thought
Every extra click is a tiny time thief. When your team spends minutes hunting through menus instead of seconds clicking directly to what they need, those minutes add up to hours of lost productivity every week.
Gomocha’s redesigned portal menu gives your team a cleaner, more logical menu structure that puts key functions right where you expect them, with fewer clicks to get anywhere.
Optimize Your Service Routes
Separate trips drain resources.
Gomocha’s automated scheduling optimizes routes by grouping different types of jobs into single trips and automatically assigning work orders to field techs based on location and skill level. This feature combines tasks, slashing travel time and boosting productivity while matching the right tech to each job.
Provide Customer Self-Service Scheduling
Phone tag wastes time and frustrates customers. Self-service scheduling improves satisfaction and reduces administrative overhead.
Gomocha’s Digital Customer Intake Portal allows customers to book service appointments online, matching their needs with available time slots.
Let Your Systems Speak the Same Language
Working with systems that require your team to manage multiple ID numbers for the same work increases complexity and errors. Order tracking across platforms should be seamless—no decoder ring necessary.
The Smart Order Number Synchronization allows back-office systems to create orders in Gomocha without pre-assigning order numbers. The feature also provides easy lookup using your internal references.
Utilization doesn’t provide the full picture of industrial manufacturing reality, but Gomocha’s systems get you there. The field service platform helps your company navigate at the speed of thought, optimize service routes, provide customer self-service scheduling, and let your systems speak the same language.
Go beyond utilization metrics and get your workflow truly moving. Start your Efficiency Assessment.