Organizations can alleviate a technician shortage by adopting smarter tools that open techs’ schedules and optimize and standardize work across teams. Gomocha’s innovative features help your company overcome a labor shortage and do more with the people you have. The field service platform equips your technicians with the resources to transform them into empowered, multifaceted salespeople who offer tailored services that go beyond basic customer satisfaction.
Hiring skilled technicians remains one of the top three problems across industrial service, but you don’t necessarily need more technicians—you need smarter tools. Innovative tools can outperform adding to a headcount, as they can help your organization solve core issues.
Here are some key ways that smarter tools can help you do more:
Free Up Time
Innovative tools free up wasted technician time spent on paperwork, revising incorrect forms, manually entering data, searching for job details, and more. This enables your company to unlock hours of work without hiring more technicians.
Close Knowledge Gaps
Knowledge gaps can exist between experienced and newer technicians, or they can slow down even the most skilled techs. Digital workflows and mobile apps provide real-time access to the latest information, including instructions, asset history, IoT data, and checklists. Every technician can access relevant information without struggle or overload.
Optimize Work and Standardize Quality
Instead of relying solely on institutional knowledge, smarter tools deliver greater consistency and standardization by documenting knowledge more thoroughly and defining clear processes. Features such as automated data capture, scheduling tools, and step-by-step digital checklists help optimize work and ensure consistency.
Provide Real-Time Data
Real-time data helps prevent mistakes, delays, repeat visits, and last-minute emergencies. Innovative tools provide full asset history, run diagnostics, enable field photos and other instant multimedia documentation for fast approval, and help reduce repeat site visits.
Gomocha’s smarter tools help your company overcome technician shortages with the latest features:
Create Trusted Technicians
Gomocha’s Smart Recommendation Engine provides techs with real-time data and customer history, enabling them to offer tailored advice and create upsell opportunities. Missed opportunities cost money. Smart recommendations turn every service call into a chance to boost customer satisfaction and your top line.
Learn From Every Job
With service history at their fingertips, technicians can work smarter and faster. Gomocha’s Service History Tracking enables technicians to see past visit information. For techs, working without access to history means repeated mistakes. Service records facilitate smarter, faster work, boosting efficiency and service quality.
Quote On-Site
Quote Management gives technicians the power to offer, issue quotes for, and obtain approval for extra on-site work. Missed upsell opportunities mean lost revenue. Gomocha’s on-site quoting capabilities turn techs into revenue generators, boosting sales and customer satisfaction in one go.
Collect Payments in the Field
On-Site Payment Processing helps technicians collect payments immediately after service completion at the customer’s location. Delayed payments hurt cash flow. On-site collection speeds up the process, improves cash flow, and increases customer satisfaction. When you pair this with on-site quoting, your trusted tech becomes your best salesperson—without the selling.
Simplify Asset Management
Gomocha’s Custom Portal Integration creates shortcuts to customer portals, enabling technicians to easily access asset information. Asset overload slows techs down. Custom shortcuts provide instant access to critical information, speeding up service and reducing mistakes.
Technician shortages don’t have to mean a shortage of innovation, insight, and efficiency. Gomocha offers all the smarter tools your organization needs to counter technician shortages and do more than you might imagine: free up time, close knowledge gaps, optimize work, standardize quality, and provide real-time data—even with a technician shortage.
Do more with the people you have. Start your Efficiency Assessment.