Simply capturing and organizing data isn’t enough for organizations to make the most out of their data. For their environmental, social, and governance (ESG) reporting, organizations must have access to field service metrics data for insights into:
- Network Reliability– tracking network uptime, determining grid vulnerabilities, preventing outages, and reducing downtime.
- Outage Occurrences and Response Times– decreasing incident response times and improving service delivery.
- Restoration Times– improving their strategy for rapid recovery and elevating customer satisfaction.
- First-Time Fix Rates– minimizing the need for multiple interventions and reducing resource consumption.
Tracking and reporting these metrics in ESG helps companies demonstrate their progress toward environmental sustainability and aligns with a broader industry trend toward transparency and accountability.
The Gomocha Field Service Management Platform maintains an organization’s secure and trustworthy data environment by integrating robust security measures, innovative data management resources, and built-in regulatory compliance capabilities.
Encryption mechanisms, secure access controls, and authentication processes protect information and ensure that only authorized team members can access sensitive data.
Advanced data management toolsfacilitate information consistency, accuracy, and accessibility.
Built-in features prevent data-related violations and ensure the utility company operates within the established regulatory framework.
Say goodbye to unexpected equipment failure. Organizations can prevent costly downtime — and minimize the need for expensive repairs — by using predictive maintenance models that mine historical data for greater operational efficiency. Similarly, organizations can use historical data to allocate technicians, equipment, and parts for the job while getting to know customers better.
Cybersecurity: Fortifying the Grid Against Digital Threats
Utilities are prime targets for cyberattacks, and successful attacks can have serious consequences, including widespread power outages, causing economic disruption, and jeopardizing public safety.
Field Service Management: A Vulnerable Point of Entry
Field Service Management (FSM) plays a critical role in smooth utility operations, but the interconnectedness of FSM systems — often relying on mobile phones, cloud-based platforms, and network connectivity — creates vulnerabilities that cybercriminals can exploit.
A successful cyber attack on an FSM could disrupt field technician workflows, compromising their safety and ability to address issues. Furthermore, it could expose sensitive customer information.
The Necessity of a Robust Defense
Prioritizing FSM is no longer an option but a necessity. Utilities must implement strong cybersecurity measures encompassing prevention, detection, response, and recovery capabilities.
These Cybersecurity Measures Should Include:
Conduct Regular Risk Assessments and Vulnerability Scans
Identify security weaknesses in FSM systems through proactive assessments.
Implement Strong Access Controls
Restrict unauthorized access to systems and data using multi-factor authentication and role-based access controls.
Ensure Encryption and Data Protection
Use encryption techniques alongside robust data protection measures to safeguard sensitive data during transit and storage.
Deploy Continuous Monitoring and Threat Detection
Use advanced cybersecurity solutions to monitor systems for real-time suspicious activity.
Provide Cybersecurity Awareness and Training
Educate employees, contractors, and field technicians on cybersecurity best practices to improve vigilance.
Harnessing in-depth field service metrics is critical for high-quality ESG reporting and seamless operations. Gomocha protects your data and implements strong cybersecurity protocols to ensure your utility company remains efficient, safeguards sensitive data, and practices sustainability.
Read the full Copperberg and Gomocha white paper, Empowering Utilities: Harnessing FSM for Utility Grid Transformation, for further insights into this informative topic.