Field services face a shrinking labor pool, with the demand for field technicians significantly higher than the number of available workers. This means that retaining techs is particularly of the essence for field service companies. With an aging workforce, senior technicians often take with them institutional knowledge when they leave a business or retire—the loss… Read more »
High technician turnover in modular construction and industrial manufacturing leads to extensive onboarding. Onboarding can easily cost tens of thousands of dollars or more for each technician, as it includes recruiting and hiring, training and certification, and lost productivity during the ramp-up period. It also increases the chances of quality errors, rework, and downtime. Here… Read more »
As organizations in field service work to improve their service delivery and grow, one of the most important aspects of expanding your company and staying competitive is ensuring you thoroughly train your technicians. They are essentially the face of your organization, interacting with customers regularly and serving as ambassadors of your brand’s commitment to high-quality… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the autonomy of field technicians in the field. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the emergence of next-generation field service… Read more »
Field service technicians play a crucial role in maintaining and optimizing various industries. Whether in energy, manufacturing, or telecommunications, these professionals ensure that equipment and systems are running smoothly. Here are ten essential goals that every field service technician should strive to achieve: Field service technicians are the backbone of the field service industry. By… Read more »
Your employees are the backbone of your field service organization. Keeping the employee experience top of mind is crucial for managers. Equip your field service staff members with the resources to do their jobs well and maintain a good work-life balance to foster a positive experience for your team. Take the time to build a… Read more »