Category: Field Service Efficiency Assessment

Field-Based Quoting: The Fastest Way to Win Extra Work

Field-Based Quoting: The Fastest Way to Win Extra Work

Field-based quoting sets the foundation for satisfaction, efficiency, and profitability for your company. It builds trust and confidence with customers who appreciate upfront transparency before the work begins. It speeds up job approvals and work completion, as field technicians can present estimates on the spot and start work instantly. It improves accuracy, supports compliance and… Read more »

Why First-Time Fix Rate Is a Field Service Power Metric

Why First-Time Fix Rate Is a Field Service Power Metric

A critical metric in field service management (FSM) addresses a fundamental question: did you get it right the first time? The first-time fix rate captures that occurrence. It’s a key performance indicator that measures the percentage of times a technician successfully solves a problem or completes a task during their first visit to a job… Read more »