Salesforce Field Service can be inflexible and expensive for companies to customize. On the other hand, Gomocha’s no-code platform empowers teams to adapt quickly, with lower costs and better mobile support.
With Gomocha, your field service company can avoid common user complaints against Salesforce, such as a steep learning curve, app crashes, and offline issues.
Gomocha vs. Salesforce: More Agility, Less Complexity
Salesforce Field Service is powerful but often rigid, as it requires technical expertise for companies to customize the platform to support their objectives.
In contrast, Gomocha was designed for agility, giving field service organizations the flexibility to easily set up workflows and processes without relying on a developer. Equipped with Gomocha, teams can streamline their operations, respond more quickly to customer needs, and grow their business faster.
Customization Without Developers
Gomocha features no-code tools, while Salesforce requires custom code.
SPIE designs, constructs, manages, and maintains healthcare, residential, and industrial buildings and building systems, using a crew of 600 field technicians. The company needed to digitize its field service to maintain its leadership position and help prepare for future expansion.
Thanks to its partnership with Gomocha, SPIE now has a resource that streamlines all its current workflows and processes, as well as a mobile app that field technicians use to register time and materials. The platform’s Designer tools, including Questionnaire Designer and Workflow Designer, enable techs and managers to make changes themselves.
KOMA designs, produces, installs, and maintains cooling and conditioning equipment for facilities that make bread, pastries, and chocolate. The company had been using a paper-based process to support and register work in the field.
After implementing Gomocha, KOMA’s teams can quickly respond to changes in the industry and adjust their mobile processes in-house using the platform’s Designer tools.
With Gomocha’s no-code resources, SPIE and KOMA can quickly update their workflows on the fly, ensuring seamless operations and satisfied customers.
Lower TCO, Faster Changes
Companies using Gomocha experience a lower total cost of ownership (TCO). The platform helps teams avoid the expensive customizations of software like Salesforce Field Service and adapt in hours—not weeks. Because technicians can set up and modify workflows without the assistance of a developer, Gomocha eliminates the need for expensive IT personnel to assist with software configuration. Additionally, the platform’s agility reduces downtime, enabling field service companies to address challenges and leverage opportunities more quickly and efficiently.
Device Independence
Arodo designs, delivers, and services tailor-made packaging machines to its worldwide customer base. The company also designs and produces its own filling and packaging equipment and supplies. Before migrating to Gomocha, the organization’s field service operations were primarily paper-based, manual processes that were prone to errors.
Arodo needed to modernize and optimize its field service systems to ensure that, at every step of its service-delivery process, technicians had at their fingertips all the information they needed to provide top-quality services.
Gomocha’s device-independent software enables its mobile app to run on all technician devices (smartphones, tablets, and laptops) and on operating systems, with or without internet connectivity. This gives Arodo the freedom to find devices that are fit for the job, without being limited to a particular set of devices.
Better Field Experience
Gomocha features a user-friendly, drag-and-drop configuration with no vendor lock-in. The platform is designed for technicians—not just IT—unlike Salesforce Field Service, ensuring a better field experience for all your technicians. When techs are equipped with easy-to-use software, they’re empowered to provide higher-quality service, resulting in fewer errors and happier customers.
With Gomocha, your organization can customize without developers, keep TCO low, make faster changes, and achieve a better field experience. Furthermore, your company can facilitate independent devices by leveraging the field service platform. Worldwide partnerships with companies like Arodo, SPIE, and KOMA reflect how, unlike Salesforce Field Service, Gomocha helps you streamline operations and customize without unnecessary complexity.
Discover how Gomocha empowers your team without the Salesforce overhead. Book a Strategic Assessment.