Solid field service management (FSM) software will set your business up for long-term, big-picture success. More is possible through a central, organized, advanced system. It’s crucial to know what you’re paying for.
Here are some topical areas with questions for you to address when choosing an FSM software for your company:
Core Collaborative Features
Collaborative workflows are central to seamless field services operations. What workflows does the FSM software immediately support? Powerful FSM software can facilitate with ease, enhancing all steps of field services: scheduling, dispatching, work orders, inventory, and invoicing.
Ask if the software allows you to configure task flows, checklists, and forms without coding. Also, how does the system manage recurring maintenance, emergency jobs, or scheduling? Are features customizable and intuitive for various personnel at different stages of work processes, including onboarding?
Mobile Capabilities
Today’s mobile capabilities can break or make the FSM software experience. Ask these critical questions: Does the mobile app work both offline and online? What happens to data when a connection restores? Is the mobile interface customizable? Field technicians should be able to access asset history, documents, and inventory information from their device.
Data Integration
How well does the FSM software integrate into your existing systems? Will you need an entire overhaul? Is there an open API? Consider the ease of platform integration and data flow.
Reporting and Analytics
Reports and analytics enable you to make data-informed decisions. They’re central to field services today, revealing what’s working or not, and what needs attention. What types of performance metrics and dashboards does the FSM software include? Review the factors you can track, such as first-time fix rates, service-level agreement (SLA) compliance, and technician utilization. Are reports customizable for different roles or customers?
Customer and Contract Management
Customer satisfaction means less stress and fewer wasted resources, including time and money, for all parties involved. How does the FSM software handle customer communication, such as work order sign-offs? Can it manage different contract types? Is there a customer portal for real-time updates or approvals?
Collaboration, mobile optimization, data integration, reporting and analytics, and customer and contract management are key areas to look out for in your search for effective FSM software.
The Gomocha Field Service Platform addresses all your company’s FSM software requirements with a centralized, mobile-optimized system that’s conducive for seamless collaboration, clear reporting and analytics, and strengthened customer satisfaction.