Why Would a Utility Company Need a Flexible Digitized Field Service Management?

Utility company and field service management

The electric utility industry is rapidly changing during our time due to the impact of natural disasters, cyber security, and the renewable energy movement. The changes being made are helping companies develop and move towards digitizing field service management. Utilities across the United States especially, are looking to grow and move forward in the industry. As we see renewable energy take off in recent years, the need for digital field service management has grown rapidly.

Growing Demand and Renewable Energy

With growth forces coming from all different angles like the energy transition, the ever-growing demand and rapidly expanding and changing supply systems like wind, hydro, and solar, looking to capture the reins of the energy industry, companies across the country need to have an easy to expand field service management system in place that is digital. Many of these employees need to be able to reach their clients and customers at the touch of their finger. They do not work all day at a desk, so when they’re out on the job, an application like FMP360 from Gomocha will be able to increase their communications and solutions.

Utility Contractors

Let’s take for example an electric company. If you are a customer service manager of an electric company experiencing supply interruptions of various kinds, you would want to be able to deploy the most knowledgeable service representative available to schedule maintenance, repairs, or other services. The best available resource could well be a contractor to perform the work. When your electric company has a flexible digital field service management, the communication services you’ll receive are more efficient, better, and less stressful.

The Internet Runs the World

The internet is currently taking over every industry. Well, let’s say the digital world is. With the United States planning to expand broadband networks to every part of the country, this allows everyone to be connected to the internet. These companies must have seamless digital field management services for their customers in case of cyber-attacks, internet outages, and much more.

Gomocha is proud to be offering FMP360 to utility companies across the United States. We believe that digital solutions only strengthen the relationship between business and customer. Our system also advances businesses, brings in more customers, and helps the world handle utility solutions efficiently. Reach out to Martin at Gomocha or visit us online for more information about our field management software service!

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