Editor’s Note: This post was originally published on February 9, 2017 and has been updated for accuracy and comprehensiveness.
In the world of field management, we hear the term flexibility daily. As the dictionary defines the term, flexibility is:
The ability to easily modify responses to alter circumstances or conditions; ready and able to change to adapt to different circumstances.
Field service organizations need to be flexible because change is inevitable. However, with the wide range of procedures, business processes, and workflows that continually need updating, many businesses struggle to adapt their processes in response to an ever-changing environment.
Adapting to changing circumstances depends on several internal and external factors. Whether you’re in construction, utility maintenance and repair, or transportation and logistics, you need control over how you structure your systems and processes to deliver the best products and services to your customers.
And this is where most field mobility solutions fall short.
Can You Change Field Management Processes Overnight?
Field service organizations use one or a combination of systems to manage workflows. As a result, adapting systems and processes to enhance the performance of work crews can be costly. In addition, custom coding can be an exhausting, expensive process that diverts resources.
Most businesses struggle to adapt and reconfigure business processes because complex IT solutions and a lack of knowledge make it difficult to change processes independently. Some organizations rely on product consultants to implement changes, but that solution may not always be available. Using a consultant can slow down the business cycle and result in higher costs.
What We Can Learn from Legos
With FMP360 and the unique FMP Design toolset, field service organizations can take a Lego-like approach to design mobile processes. Ensuring they have the flexibility to make necessary changes within hours – not days.
As quickly as you can build and rebuild Lego blocks, FMP360 configures and reconfigures mobile processes! Lego is the solution for kids who want to build and rebuild structures; FMP360 is the solution for field service operations that want mobile process flexibility.
Take the Lego-Like DYO (Design Your Own) Approach
Gomocha understands the challenges inherent in field service operations. Our Lego-like solution provides a standard set of building blocks that allow you to configure and reconfigure processes in response to changing needs.
For example, with our unique FMP360 Workflow Designer, you can create multiple workflows without being an experienced software programmer. The FMP360 Workflow Designer is uniquely tailored for field mobility. Standard workflow templates are available for application areas: installation, maintenance, repair, inspection, and delivery. Additional workflows and templates are created and fully customized to fit into the workflows executed by your field service team.
The best part is that an unlimited number of workflows can be created, changed, and deployed in your test environment. As a result, FMP360 can easily and quickly adapt to ever-changing business and work processes.
And consider this: taking the DYO approach means faster business cycles. As a result, you’ll deliver the right service at the right time, make customers happy, and improve cash flow and profit margins.
If you want to change field service processes overnight, take the Lego-like DYO approach with Gomocha FMP360!