In Sports and In Field Service, Analytics Are Changing the Game

Analytics and data-driven strategies help predict outcomes

Pro sports teams have long had analytics departments that use powerful statistical models and advanced metrics to recruit and sign players, identify weaknesses in opposing teams, and determine the players and strategies that will most likely result in a win.

The staggering number of sports-related statistics collected before, during and after games are not only for the benefit of coaches. They’re also for sportscasters who use data about players and game-day performances to predict which teams will win, which players will be named most valuable, and which teams will prevail as champions at the end of the season.

And statistics are for sports fans, too, who become even more enamored of their favorite players and teams. They have access to sports data 24/7 on dozens of television and internet channels, enabling them to wager bets, conjure up “fantasy teams” and host game-day parties.

While a data-driven approach doesn’t guarantee success, it does increase your chances

As in the field of sports, field service organizations need to collect vast amounts of data and analyze it in order to predict outcomes, ensure customer happiness, and increase the likelihood of long-term success.

Technology solutions on the market today harness the power of vast amounts of data gathered in the field, helping field service organizations perform better at every level of the organization, such as:

  • Streamlining processes (e.g., optimizing routes and overcoming language barriers)
  • Monitoring technician locations at all times during the day
  • Identifying job status and monitoring downtime
  • Registering and monitoring assets and inventory levels
  • Receiving customer approval and sending invoices on the spot via email

If you’ve already jumped onboard and embraced a data-driven approach to field service operations, kudos to you! You’re among the 52% of all field service organizations identified by Gartner, Inc. and Field Service USA that have ditched their manual, paper-based systems and implemented a digital solution. You’ve upped your game and taken an important first step in an evolving process that will help you prepare for the future.

If you have implemented a top-notch digital solution – one that’s easy to reconfigure and highly scalable – you’re way ahead of competitors still operating in the manual world. And you stand to gain an even greater competitive advantage as time goes on. Why? Because you have built a foundation on which to prepare your business for the future.

Soon you’ll be able to dive deep into data and enjoy the benefits of predictive analytics

It’s not a stretch to say the future is now. Just a few short years ago, if someone had told you that you could predict the failure of an asset before it fails, or that you could predict that a technician’s habit of arriving late to appointments would cause loss of customers, you might have scoffed. But making those types of predictions is becoming more common.

Remember when always-connected mobile devices, cloud-based computing, Internet of Things, and “machine learning” seemed like futuristic notions? Today, they’re well-accepted tools to help sports teams and field service organizations alike monitor activity in the field, collect location data, and track the success or failure of specific strategies. In sports and in field service, technology available today is helping make “predictive intelligence” a very real and very valuable tool.

Delivering happiness

Customer and sports-fan happiness is directly related to effectiveness in (or on) the field, and an indirect result of the way organizations are structured to support their workers or players with data-driven strategies and predictive intelligence. Take the first steps by collecting lots of data from many different sources, analyzing it from many different angles and viewpoints, and devising strategies that help predict positive outcomes. It’s what sports team owners and coaches have been doing for years to create winning teams and happy fans.