Order Intake - Gomocha

ORDER INTAKE PROCESSES, EASY AND EFFICIENT

A perfect order intake process.

fall in love with our features

Detailed Insight

Create orders with speed and efficiency, add new customers or assets, or view the history of both customers and assets. FMP360 provides all the details you need - customer information, contracts, assets, notes and more.

Smart Self Service

Customer service employees and customers alike can set up an appointment themselves, requiring no intervention from the planners. Gomocha Proposal Services can be configured and therefore easily changed to match the requirements of your customers.

Customer Portal

Customers can create their own calls via this portal and can also view ongoing orders and historical data. It's also possible to request services via the proposal feature.

Notification Service

Need to ensure that your customer is always up to date? Put it in the Notification Service. Inform customers via email and / or SMS that your field service is on its way. Customers will always know exactly what's going on.

Improving Your Intake Process

+ 80 %

efficiency and flexibility

Technicians can remotely retrieve all information they need for their work orders.

90 %

First-Time Fix

Faster and more efficient service and less follow up visits.

50 %

Success rate

Quotes per technician, signed by customer on site.

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