SI Coffee Solutions Reaps the Benefits of going Paperless
18 Oct 2016
SI Coffee Solutions Reaps the Benefits of going Paperless18 Oct 2016
SI Coffee Solutions provides its customers with not only an extensive line of quality coffees and refreshment products, but also with state-of-the-art equipment. Previously, the company worked with printed work orders and an Outlook calendar where contracts and agreements were planned and scheduled. Agreements contained little or no information regarding the performance of the contract, planners did not know the precise status at any particular time, and assignments were often removed in error – requiring additional planning. Processing the paper work orders took a lot of time and work slips were often issued to the office one to two weeks later, which made it difficult to send invoices in a timely manner.
Once FMP360 Online was put into operation, the organization began working with a digital planning board, which provides a better overview of scheduled jobs and a better understanding of the actual duration of faults and maintenance tasks. The FMP mobility platform supports better and faster recording of hours, material registrations, and other dynamic data. Digital work orders are sent directly to the customer by email, allowing customers to be billed promptly and efficiently.
Furthermore, with the new system, SI Coffee Solutions builds up a history of earlier visits to enable employees to talk to and assist customers more efficiently, and technicians in the field have better information at their fingertips when performing tasks.
Peter van Dongen, Founder SI Coffee Solutions, said this about his company’s implementation of the solution: “At last, after all my years of searching, I found in FMP360 Online a simple and effective system to digitize our service processes. For our customers, this means even more insight into our performance and allows more effective communication with us.”
About SI Coffee Solutions
SI Coffee Solutions, a Dutch company, provides "the right coffee and tea experience" for its hotel and catering customers as well as for customers in many other industries. With its extensive product portfolio of equipment, ingredients and accessories, the company satisfies every customer’s needs for hot beverages in their facilities. All SI Coffee Solutions products are manufactured with the highest quality standards. Working with the company guarantees top quality, distinctive products and excellent service.