Change can be scary … but it’s so necessary!
27 Apr 2017
Change can be scary … but it’s so necessary!27 Apr 2017
“My job is being replaced with automated software.”
“New software is too hard to learn.”
“I like the way I do things now.”
We help customers address these concerns by sharing the successes of others who’ve gone through the challenging process, who now see their workers fully embrace and benefit from the new technology.
Implementing new software solutions does not mean that layoffs are soon to follow.
Most software acts more like a tool that helps users perform their daily activities with more precision and fewer errors. This message should be communicated early (and often!) during the process. Users who understand that the new application will actually help them – and not replace them – are much more likely to view it as a “cool new tool” and not a job-killer.
A common misconception when implementing a new solution is that it will be complicated to learn.
Users are less likely to adopt something they feel will take a long time and encyclopedia-size manuals to learn. This is especially true with an aging workforce. While the knowledge and expertise that older, more experienced workers bring to organizations is vast, it is hard to deny the challenges associated with moving older workers away from pen and paper toward software that runs on phones or touchscreen devices. Today’s best software applications are highly intuitive for users; they don’t require endless training sessions. Instead, they enable workers to start using the software and being productive from day one.
People are creatures of habit and are usually averse to change.
When workers are accustomed to working one way and seeing data presented in familiar layouts, it can be a shock to the system to see large, wholescale changes to processes and to the ways data is presented. A new software implementation does not require workers to re-learn everything they do; it requires only that they add a layer of knowledge and skill on top of what they already know. The goal is to aid and improve workforce productivity – without alarming and alienating the workforce.
Keep calm and convert on!
If you’re considering a shift from a paper-based to a forward-thinking operation or if you need to upgrade from your current platform, we want a seat at the table as you review solution providers. Our technology and customer-service experts will show you how to keep calm as you convert from where you are to where you want to be. Watch this short video, then call 240-403-6001 to schedule a demo.